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HOW CAN WE HELP YOU?

Frequently asked questions

Find quick answers to your most common questions about shipping, orders, returns, and more.

Orders & Shipping

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Can I change or cancel my order?

Once your order is placed, we will get right to work. Please contact us as soon as possible at info@decroix.nl, and we will make sure we find a nice solution.

Do you supply international?

No, at the moment we ship only within europe.

Returns & Exchanges

What is your return policy?

You have 14 days from receipt of your order to register a return. The item must be returned unworn, unwashed and with original tags.

How do I report a return?

To return, please email info@decroix.nl with your order number. We will guide you through the return process.

Can I exchange an item for another size or color?

Sure! Please mention this directly on your return email request, and we'll check availability together.

About Decroix Vêtements

What is the story behind Decroix Vêtements?

Decroix Vêtements was born from the vision of making luxury accessible. We combine elegant designs with high quality, without concessions in style or comfort.

Where is your clothing produced?

Our collections are designed in Amsterdam and manufactured in carefully selected ateliers in Europe and Turkey, where craftsmanship and sustainability are key.

How do I stay informed about new collections?

Sign up for our newsletter or follow us on Instagram @decroix.nl for exclusive previews and launches.

Product & Quality

What are the washing instructions for your clothes?

To maintain quality, we recommend washing all garments inside out at up to 30°C, do not tumble dry and iron on low heat. Avoid fabric softener to protect the fabric.

How do your sizes fall?

Our sizes fall normally. In doubt? Please contact us, we are happy to help you personally.

Are your products sustainably produced?

Yes. At Decroix Vêtements, we consciously choose high-quality materials and produce in small runs in carefully selected ateliers. This is how we guarantee not only quality, but also durability.